Last updated: August 2026
1. About Us and These Terms
These Terms and Conditions apply to products and services supplied by London Water Delivery Ltd (“London Water Delivery”, “we”, “us” or “our”).
London Water Delivery Ltd is a company registered in England and Wales under company number 10951145, with its registered office at 116c Sinclair Road, London, W14 0NL.
Our trading and correspondence address is:
Unit 5, Industry Estate
Hampden Road
Kingston upon Thames
Greater London
KT1 3LG
You can contact us at:
Telephone: 020 3409 4733
Email: info@londonwaterdelivery.co.uk
These Terms apply to your use of our website at londonwaterdelivery.co.uk, purchases made through our online shop, and, where applicable, our water delivery, cooler rental and related services.
By placing an order, requesting or accepting a service, or entering into a rental agreement with us, you agree to these Terms together with any quotation, order confirmation or service agreement we provide to you.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
2. Who These Terms Apply To
We supply both business customers and consumers.
A consumer is an individual purchasing products or services wholly or mainly for purposes outside their trade, business, craft or profession.
A business customer is any person, organisation, company or other entity purchasing products or services wholly or mainly for business purposes.
Certain legal rights apply only to consumers. Where a provision in these Terms applies specifically to either consumers or business customers, this will be stated.
3. Our Products and Services
Our products and services may include:
- bottled spring water;
- bottled water delivery services;
- water packs;
- water coolers for purchase;
- water coolers for rental;
- plumbed-in water coolers;
- water cooler installation, maintenance and sanitisation;
- cups, bottle racks and other water accessories; and
- other products or services shown on our website or included in a quotation.
Some products can be purchased directly through our online shop. Other products and services, particularly rental arrangements and regular delivery services, may require a quotation or separate agreement.
Where a quotation, service agreement or order confirmation contains terms specific to your order or service, those specific terms will apply in addition to these Terms. If there is a direct conflict, the specifically agreed terms will take priority.
4. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products in your order.
An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.
A contract is formed when we confirm acceptance of your order or dispatch the goods, whichever happens first.
We reserve the right to decline or cancel an order before acceptance, including where:
- a product is unavailable;
- there is an obvious pricing or product-description error;
- we cannot deliver to the address supplied;
- payment cannot be authorised;
- we reasonably suspect fraud or misuse; or
- an order does not meet applicable product, delivery or minimum-order requirements.
If payment has already been taken for an order we cannot accept, we will refund the relevant amount.
You are responsible for ensuring that all information supplied with your order, including your name, billing address, delivery address, postcode, telephone number and email address, is accurate and complete.
5. Prices and VAT
Prices will be shown on our website, in your quotation or in your order confirmation.
Unless stated otherwise, prices quoted to business customers may be shown exclusive of VAT, with VAT added at the applicable rate.
Where required by consumer law, the total amount payable by a consumer, including applicable VAT and mandatory charges, will be made clear before the order is placed.
Delivery charges, where applicable, will be shown before you complete your online purchase or otherwise agreed with you in advance.
We may change our prices from time to time. Price changes do not affect online orders that we have already accepted unless otherwise required by law.
For ongoing delivery or rental services, we may update our prices on reasonable notice to reflect changes in operating costs, supplier prices, taxation, inflation or other relevant commercial factors.
6. Payment
Online shop payments are processed securely using Tyl by NatWest. We may also send customers a secure Tyl payment link where appropriate.
The payment methods currently available to you will be displayed at checkout or communicated to you when your order, quotation or invoice is issued. Payment is subject to authorisation by the relevant payment provider.
We may also accept card payments by telephone using Square. Card details provided by telephone are entered directly into the Square payment system for processing and are not retained by London Water Delivery.
Other available payment methods may include payment by bank transfer or BACS using the bank details shown on our invoice, and Direct Debit where this has been arranged with us.
We do not guarantee that any particular payment method will always be available.
Unless credit terms have been agreed with us in writing, payment is due at the time stated on your invoice, quotation, checkout or order confirmation.
We reserve the right to delay dispatch or provision of a service until required payment has been received or authorised.
7. Delivery
7.1 London Water Delivery service
For eligible products and customers within our London delivery area, we offer free delivery within the M25.
Deliveries made by our own delivery service will normally take place on the scheduled delivery day for your area.
Scheduled delivery days and estimated delivery times are not guaranteed time slots unless specifically agreed with us.
7.2 DPD delivery
For eligible online-shop products, customers may be offered delivery through DPD to addresses outside our standard London delivery service.
Any DPD delivery charge will be displayed at checkout before payment.
Availability of DPD delivery depends on the product, package dimensions, weight, delivery address and courier service availability.
Some products or services, including certain bottled-water deliveries or rental services, may not be available for nationwide courier delivery.
7.3 Delivery delays and circumstances beyond our control
We will always make reasonable efforts to deliver on the agreed or scheduled delivery day. However, delivery dates are not guaranteed where circumstances outside our reasonable control prevent or delay delivery.
These circumstances may include, but are not limited to, delays or non-delivery from our suppliers, vehicle breakdowns, accidents, road closures, severe weather, natural events, major disruption, security incidents, acts of terrorism or other circumstances beyond our reasonable control.
Where possible, we will notify the customer of a significant delay and arrange delivery as soon as reasonably practicable.
7.4 Delivery access, parking and stairs
Customers are responsible for providing accurate information about the delivery location and any access restrictions that may affect our ability to complete the delivery safely and reasonably.
Our drivers must be able to park within approximately 30 metres of the delivery location, or another reasonable distance depending on the circumstances. Where suitable free parking is not available, we reserve the right to pass reasonable parking charges incurred in completing the delivery on to the customer.
If a delivery takes longer than 20 minutes due to access, parking, waiting time or other circumstances at the delivery location, we reserve the right to make a reasonable additional charge.
Due to the weight and nature of bottled-water deliveries, our drivers may be unable to deliver bottles to the customer’s intended storage location where there are stairs, excessive walking distances, restricted access or other obstacles that make the delivery unsafe or unreasonably difficult.
Where delivery requires more than one flight of stairs (approximately 13 steps), we reserve the right to deliver to another suitable accessible location, apply an additional charge of £1.50 per bottle per additional flight of stairs, or, where delivery cannot reasonably or safely be completed, cancel or rearrange the delivery.
Alternative arrangements can be agreed with us in advance, including the customer meeting the driver at an accessible location or assisting with the delivery where appropriate.
7.5 Consumer deliveries
Where you are a consumer and we arrange delivery, responsibility for accidental loss or damage to purchased goods remains with us until the goods come into your physical possession or the physical possession of a person you have identified to receive them.
Where a consumer expressly instructs or authorises us to leave goods in a specified safe place, Section 7.6 applies to that delivery.
7.6 Unattended deliveries
Where a customer is not available to receive a delivery and has provided instructions or permission for us to leave the order in a specified location, we may leave the delivery in accordance with those instructions.
Once the order has been delivered to the location specified by the customer, it will be treated as delivered and accepted. The customer is responsible for ensuring that the nominated location is suitable and secure.
London Water Delivery will not be responsible for any loss, theft, damage, deterioration, contamination or other issue arising after the delivery has been left in accordance with the customer’s instructions, except where liability cannot legally be excluded or limited.
8. Online Consumer Cancellation and Returns
This section applies to consumers purchasing goods at a distance, including through our online shop, where a statutory cancellation right applies.
For most eligible goods purchased online, you have the right to cancel your purchase without giving a reason within 14 days after the day you receive the goods.
If an order contains multiple goods delivered on different days, the cancellation period generally runs from receipt of the final item.
To cancel, please contact us clearly stating that you wish to cancel your order.
You must normally return the goods within 14 days after informing us of the cancellation.
Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning goods where we informed you of this requirement before purchase.
Returned goods should be appropriately packaged and reasonably protected during return transport.
You may inspect purchased goods as you reasonably would in a shop. We may make a deduction from the refund where the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Where cancellation rights apply, we will refund payments due to you within the period required by law. Where applicable, this includes the cost of our least expensive standard delivery option.
Certain goods and services are excluded from statutory distance-selling cancellation rights. These may include, where the relevant legal requirements are met, certain goods supplied for health or hygiene reasons once sealed packaging has been opened, goods liable to deteriorate rapidly, customised goods, and certain regular deliveries of food or drink.
This section does not limit your rights where goods are faulty, damaged or not as described.
Business customers do not automatically have the same statutory cooling-off rights. Any return of non-faulty goods purchased by a business is therefore subject to our prior agreement.
9. Faulty, Damaged or Incorrect Goods
We want products supplied by us to arrive in good condition and match their description.
Please contact us as soon as reasonably possible if:
- a product arrives damaged;
- you receive an incorrect product;
- part of an order is missing; or
- you believe a product is faulty.
We may ask you to provide photographs or other reasonable information so that we can assess the issue and arrange the appropriate solution.
Where you are a consumer, products we supply must comply with your statutory rights, including requirements relating to satisfactory quality, fitness for purpose and correspondence with their description.
Depending on the circumstances and applicable law, your remedies may include repair, replacement, price reduction or refund.
Nothing in these Terms limits your statutory consumer rights.
10. Bottled Water and Minimum Orders
Our bottled spring water service is subject to the product sizes, prices, delivery areas and minimum order requirements stated on our website or otherwise agreed with you.
Our current standard minimum order for regular bottled-water delivery is four qualifying water items (bottled water or water packs), unless otherwise agreed.
Water quantities should be ordered according to your anticipated requirements.
For hygiene and product-integrity reasons, water that has been delivered and accepted cannot normally be returned simply because it is no longer required, except where a statutory cancellation or other legal right applies.
This does not affect your rights where a product is faulty, damaged, contaminated or incorrectly supplied.
11. Reusable Bottles and Bottle Deposits
Our 13L and 19L water bottles form part of a reusable bottle system.
The bottles remain the property of London Water Delivery or our bottle supply chain and are provided to customers for use in connection with our water delivery service.
A refundable bottle deposit is charged for each reusable bottle supplied. The current deposit amount is shown on our website or order documentation.
The bottle deposit is not a purchase price for the bottle.
When an empty reusable bottle is collected and replaced as part of your normal delivery, the corresponding deposit is carried forward within your account.
When your service ends and all qualifying reusable bottles have been returned, any refundable bottle deposit balance due to you will be refunded or credited to your account, subject to these Terms and any outstanding amounts owed to us.
12. Bottle Condition and Returns
Customers are responsible for storing both full and empty reusable bottles in a clean, dry and sheltered location and protecting them from avoidable contamination or damage.
Bottles should not be stored in circumstances where they may be exposed to cement, paint, chemicals, oil, excessive dirt, pests, building waste or other materials that could contaminate or permanently damage them.
Normal wear arising from ordinary use is expected and will not affect the refund of a bottle deposit.
A bottle may be considered unacceptable for normal return where it is excessively dirty, contaminated, deliberately damaged or otherwise unsuitable for safe cleaning, sanitisation and reuse.
Examples may include bottles affected by cement, paint, chemicals, heavy contamination, excessive rust transfer, biological contamination or other substances that cannot reasonably be removed through the normal bottle cleaning and sanitisation process.
Where a bottle is returned in an unacceptable condition, we may, depending on the circumstances:
- ask the customer to retain and clean the bottle to an acceptable condition before a future collection;
- charge a reasonable additional cleaning cost where additional or specialist cleaning is required; or
- withhold the refundable deposit for a bottle that is damaged, contaminated or otherwise unsuitable for safe reuse.
Where appropriate, our driver or another member of our team may photograph the bottle at collection to record its condition.
We will act reasonably when assessing bottle condition and will distinguish between normal wear and avoidable contamination or damage.
Our aim is to keep reusable bottles safely in circulation for as long as reasonably possible. Proper storage and return of bottles helps reduce waste and supports our reusable bottle system.
13. Water Cooler Rental
Where you rent a water cooler from us, the cooler remains the property of London Water Delivery at all times.
The rental price, type of cooler, deposit, minimum rental period and other specific arrangements will be stated in your quotation, order confirmation or rental agreement.
Unless otherwise agreed, long-term rental arrangements are subject to the minimum rental period communicated to you before the rental begins.
You must not sell, dispose of, permanently alter, relocate to another customer or otherwise transfer ownership or possession of rented equipment without our permission.
A refundable equipment deposit may be required.
The customer is responsible for taking reasonable care of rented equipment while it is in their possession.
Normal wear and tear is accepted.
The customer may be responsible for reasonable repair or replacement costs where damage or loss results from misuse, deliberate damage, negligence, unauthorised modification, incorrect installation or failure to follow reasonable operating instructions.
14. Cooler Care, Servicing and Sanitisation
Where included in your rental package, we provide periodic cooler sanitisation.
For rental packages that include quarterly sanitisation, we aim to provide sanitisation approximately once every three months and, under normal circumstances, no less frequently than once every six months.
Exact appointment dates are subject to scheduling and availability.
The customer must provide reasonable access to the cooler for planned servicing or sanitisation.
If an appointment cannot be completed because access is unavailable or the customer repeatedly prevents us from carrying out included servicing, we will not be responsible for deterioration caused by missed servicing that could reasonably have been avoided.
Where a rented cooler develops a fault through normal use, please contact us as soon as possible. We will assess the equipment and, where appropriate, repair or replace it.
We are not responsible for faults or damage caused by misuse, accidental or deliberate damage, unsuitable environmental conditions, unauthorised repair, relocation or alteration, or failure to follow our operating instructions.
Water cooler warranty
Water coolers purchased from London Water Delivery are supplied with a 6-month warranty from the date of delivery.
During the warranty period, if a cooler develops a fault due to a manufacturing or mechanical defect under normal use, please contact us. We will assess the fault and, where covered by the warranty, repair or replace the cooler as appropriate.
The warranty does not cover faults or damage caused by misuse, accidental damage, incorrect installation or setup, improper storage, moving or modifying the cooler, failure to follow operating or maintenance instructions, external damage, or normal wear and tear.
Customers should contact London Water Delivery before attempting any repair or arranging repair by a third party. Unauthorised repairs or modifications may invalidate the warranty where they cause or contribute to the fault.
This warranty is in addition to, and does not affect, any statutory rights you may have under applicable consumer law.
15. Plumbed-in Water Coolers
Plumbed-in coolers may require installation by us or an appropriately qualified person.
The customer is responsible for ensuring that suitable mains water, drainage where required, electricity and installation access are available.
Where filter replacement is included in your service agreement, we normally replace applicable filters approximately every six months, subject to the specific equipment, usage and service arrangement.
Customers must not make unauthorised modifications to rented plumbed-in equipment or its installation.
If a leak, fault or unusual operation is noticed, the customer should stop using the equipment where reasonably necessary to prevent further damage and contact us promptly.
16. Customer Responsibilities and Access
Customers are responsible for:
- providing accurate order and contact information;
- ensuring safe and reasonable delivery and service access;
- safely storing products and reusable bottles;
- using rented equipment according to instructions;
- notifying us promptly of equipment faults, leakage or damage;
- protecting rented equipment from misuse, theft and avoidable damage; and
- informing us of material changes to the delivery location or access conditions.
Our drivers and service personnel are entitled to refuse to undertake work or delivery where they reasonably consider the conditions unsafe.
Where possible, we will discuss an alternative arrangement with you.
Leaks and water damage
Customers acknowledge that reusable water bottles and water coolers contain significant quantities of water and that, despite reasonable care, there is an inherent risk that a bottle or cooler may occasionally leak. Customers should take reasonable precautions when choosing where to store bottles and position water coolers, particularly near flooring, furniture, electrical equipment or other items that could be damaged by water.
Customers are responsible for the correct handling, storage and use of water bottles and water coolers while they are in their possession.
London Water Delivery will not be responsible for leaks, spills or resulting water damage where these arise from customer handling, misuse, incorrect storage, moving or repositioning equipment, incorrect fitting or replacement of a water bottle, damage caused after delivery, or failure to follow reasonable instructions.
Customers should check that bottles are correctly fitted to the cooler and should notify us promptly if they notice any leak, damage or fault. Where a leak is identified, the cooler should not be used until the cause has been checked and it is safe to do so.
Nothing in this section excludes or limits our liability where the leak or damage results from our negligence, faulty installation carried out by us, or where liability cannot legally be excluded or limited.
Water quality and bottle storage
Our bottled water is filled and sealed at the source before delivery. London Water Delivery is not responsible for deterioration, contamination or other issues with the contents arising from circumstances outside our reasonable control or from handling, storage or use after delivery, except where liability cannot legally be excluded or limited.
Once delivered, customers are responsible for storing bottles appropriately and protecting them from excessive heat, direct sunlight, contamination, chemicals, dirt and other unsuitable conditions that may affect the bottle or its contents.
Once a bottle has been opened or fitted to a water cooler, customers are responsible for maintaining suitable hygienic conditions and for the correct handling and use of the bottle and cooler.
London Water Delivery will not be responsible for deterioration, contamination or changes to the water or bottle that arise after delivery as a result of improper storage, exposure to sunlight or heat, customer handling, the environment in which the bottles are stored or used, or contamination occurring after the bottle has been opened.
Customers should not use a bottle if the seal appears damaged, the bottle is visibly damaged, or there is any concern about the condition of the water, and should contact us promptly.
Behaviour towards our staff
Customers must treat our employees, drivers, contractors and representatives with reasonable respect. We will not tolerate abusive, threatening, intimidating, discriminatory, harassing or aggressive behaviour, whether in person, by telephone, email or through any other form of communication.
Where we reasonably consider a customer’s behaviour to be unacceptable, we may refuse to complete a delivery or service, restrict further communication, or require future contact to be made through a specified person or method.
In cases of serious abuse, threats, harassment, discrimination or behaviour that puts our staff or others at risk, we reserve the right to suspend or terminate the customer’s service or contract with immediate effect. In less serious cases, we may issue a warning before taking further action.
Termination will not affect any outstanding payments, return of rented equipment or reusable bottles, or other obligations that arose before termination.
17. Charges and Late Payment
Prices and applicable charges will be shown on our website, quotation, invoice, order confirmation or rental/service agreement.
Additional reasonable charges may apply where specifically agreed or where they arise because of circumstances within the customer’s control, including certain failed deliveries, exceptional access or parking requirements, excessive waiting time, damaged rented equipment or bottles requiring additional cleaning.
We will not impose additional charges on consumers without making them clear where required by law.
Consumer customers
Consumer invoices must be paid by the payment date stated on the invoice or otherwise agreed with us.
If an amount becomes overdue, we may contact the customer and send reasonable payment reminders. Where an overdue balance remains unpaid, we may suspend further deliveries, rentals or other services until the outstanding amount has been paid.
Where an invoice remains unpaid after reasonable notice and an opportunity to make payment, we reserve the right, where fair and lawful, to apply a late-payment charge of up to 10% of the outstanding invoice amount to reflect the additional administration and costs arising from continued non-payment.
Business customers
Business invoices must be paid within the payment period stated on the invoice or otherwise agreed with us.
Where a qualifying business-to-business payment becomes overdue, we reserve the right to charge statutory interest and applicable debt-recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 and associated legislation.
Statutory interest is calculated at the applicable statutory rate, currently 8 percentage points above the relevant Bank of England base rate, from the date the payment becomes overdue until payment is made.
Where permitted by law, we may also claim the applicable statutory fixed sum for debt-recovery costs and any additional reasonable recovery costs recoverable under the legislation.
We may suspend further deliveries, rentals or other services where overdue amounts remain unpaid after reasonable notice.
Credit balances
Where a customer has a genuine credit balance, we may apply the credit to future orders where appropriate.
Where a service has ended, the customer may request payment of a refundable credit balance, subject to deduction of amounts legitimately owed to us.
18. Ending a Rental or Delivery Service
The minimum term and notice period for a recurring rental or delivery service will be set out in the quotation, service agreement or other information provided when the arrangement begins.
Customers wishing to end a service should contact us so that we can arrange final billing and collection of our equipment and reusable bottles.
On termination, you must provide reasonable access for us to collect rented equipment and reusable bottles belonging to us.
You remain responsible for our equipment and reusable bottles until they have been returned to or collected by us.
Where rented equipment is lost, not returned, damaged, or requires cleaning, repair or refurbishment beyond reasonable wear and tear, we reserve the right to charge the customer for the reasonable costs incurred in collection, cleaning, repair, refurbishment, replacement and administration.
Where a water cooler or other rented equipment is not returned following termination and reasonable attempts have been made to arrange its collection or return, we reserve the right to recover the equipment or charge the customer for its reasonable replacement value, together with reasonable collection, recovery and administration costs.
Any refundable equipment or bottle deposit may be applied towards amounts legitimately owed to us, with any remaining refundable balance dealt with in accordance with these Terms.
19. Ownership and Risk
Purchased products become the customer’s property in accordance with the applicable contract and law.
Rental water coolers remain the property of London Water Delivery.
Reusable water bottles supplied under our bottle-deposit system do not become the customer’s property.
Nothing in payment of a deposit transfers ownership of rented equipment or reusable bottles to the customer.
For consumer purchases delivered by us or a courier arranged by us, risk of accidental loss or damage passes to the consumer when the goods are physically received by the consumer or a person identified by them to receive the goods.
Different risk arrangements may apply to business customers where expressly agreed.
20. Website Use and Intellectual Property
Unless otherwise stated, the content of our website, including our text, graphics, photographs, logos, branding, layouts and other original material, belongs to London Water Delivery or is used by us under licence.
You may use our website for normal personal or internal business purposes.
You must not copy, reproduce, republish, commercially exploit, distribute or misuse substantial parts of our website or branding without our permission, except where permitted by law.
You must not deliberately interfere with the security, availability or operation of our website, attempt unauthorised access to systems or data, introduce malicious software, or use automated methods to misuse the website.
We make reasonable efforts to keep website information accurate and current. Occasional errors, omissions or outdated information may nevertheless occur, and we may correct these when identified.
21. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
We are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss or damage that could not reasonably have been foreseen when the contract was made.
Where you are a consumer, we do not exclude or restrict rights or remedies that you have under applicable consumer law.
Where you are a business customer, we will not, to the extent permitted by law, be responsible for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of business opportunity.
Customers are responsible for following reasonable instructions concerning the operation, placement and care of water coolers and bottles.
We are not responsible for damage arising solely from customer misuse, unauthorised alteration, failure to report an obvious fault within a reasonable time, or continued use after the customer knew or reasonably should have known that continued use was likely to cause damage.
Any limitation of liability applying specifically to a business contract may also be stated in the relevant quotation or service agreement, subject to applicable law.
22. Events Outside Our Control
We are not responsible for delay or failure to perform our obligations where this results from circumstances outside our reasonable control.
These may include severe weather, road closures, traffic disruption, accidents, strikes affecting third-party services, courier disruption, utility failures, supplier disruption, government restrictions, emergencies or other events that we could not reasonably prevent.
Where such an event affects your order or service, we will make reasonable efforts to minimise disruption and resume service as soon as reasonably practicable.
Nothing in this section removes any consumer right that applies where goods are not delivered within a legally required or specifically agreed period.
23. Privacy
We process personal information in accordance with our Privacy Policy.
Please review the Privacy Policy published on our website for information about how we collect, use, store and protect personal information.
Payment information submitted through an online payment service may also be processed by our payment provider in accordance with its own applicable privacy and security arrangements.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, website, business practices or applicable legal requirements.
The latest version will be published on our website together with its last-updated date.
Changes will not normally retrospectively alter an online purchase that has already been accepted.
Where changes materially affect an ongoing rental or delivery agreement, we will provide reasonable notice where required.
25. Governing Law, Complaints and Disputes
These Terms are governed by the laws of England and Wales.
If you have a complaint, please contact us first and give us a reasonable opportunity to resolve the matter.
You can contact us at info@londonwaterdelivery.co.uk or 020 3409 4733.
If you are a consumer, nothing in these Terms deprives you of any mandatory right to bring proceedings in another court available to you under applicable consumer law.
For business customers, unless otherwise agreed, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.
26. General Terms
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
No person other than you and London Water Delivery has a right to enforce these Terms unless expressly stated otherwise.
These Terms, together with any applicable quotation, rental agreement, service agreement, order confirmation and policies expressly incorporated into them, form the agreement between you and us concerning the relevant products or services.
27. Contact Us
If you have questions about these Terms, an order, a return, a bottle deposit or your water delivery service, please contact:
London Water Delivery Ltd
Company number: 10951145
Trading and correspondence address:
Unit 5, Hampden Road Industry Estate
Hampden Road
Kingston upon Thames
Greater London
KT1 3LG
Our trading and correspondence address is not a customer retail location. Collections, returns and visits to our premises must be arranged with us in advance. Please contact us before travelling to our premises.
Registered office:
116c Sinclair Road
London
W14 0NL
United Kingdom
Telephone: 020 3409 4733
Email: info@londonwaterdelivery.co.uk